By Isaac Norman Mwambazi
The concept of Agent Banking is now deeply rooted into the Ugandan banking sector with almost all banks and other financial institutions integrating it in their systems.
With this agency service, people don’t need to go to the banking hall to make transactions because they can deposit, withdraw, and transfer funds from their bank accounts with their nearest agent.
The latest institution to join Agent Banking is the National Social Security Fund (NSSF), who have partnered with Dfcu Bank to launch this service which they have named ‘NSSF Kukyalo’, which loosely translates as “NSSF in the neighbourhood.”
Members will no longer be required to go to NSSF offices for services with ‘NSSF Kukyalo’ around.
Below is what NSSF Managing Director Richard P. Byarugaba said during the launch today in Kampala.
“It is with great pleasure that I announce the NSSF Agency Service, a new channel through which our members can access NSSF Services. This development is in line with our objective to provide convenience to our members through multiple channels.
You are aware that today, our members can access our services across our branches, on-line, using mobile phones and through our call centre. This service is therefore a new addition to the channel options available to Fund members.”
He added that; “We will be implementing this in two phases:
- Through Integrating with Agent Banking Uganda and Dfcu Group. This has been concluded and 300 Dfcu Bank Agents are now ready to collect NSSF contributions.
- Integrating with all our e-collection banks. This process is on-going and upon completion will enable over 10,000 bank agents to receive contributions and register employers and employees with NSSF.”
Byarugaba added that; “Members will benefit by convenience. There are over 10,000 bank agents countrywide and upon completion of phase 2, our members will access our services right in their neighbourhoods.”
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